Tenon Privacy Policy
Last updated: 15 January 2022
This privacy policy covers all services and websites provided by Tenon GmbH.
Information Collected by Tenon
General
We keep standard access logs for our website and all of our services. These logs contain data about client requests, such as client IP addresses, request paths and request methods.
The logs are only accessible for the admins of the respective services. We use these logs in order to:
- detect misuse and security issues
- monitor the performance of our systems and services
- improve our services and products
When you contact us by email or via the contact form on our website, we keep a copy of your messages to be able to follow up on previous communication.
Customers
When you sign up for the use of our services, we additionally collect contact information, the billing address, and subscription details, to:
- provide our services to you
- manage payments, subscriptions and invoices
- send important email notifications related to your use of the service
- provide customer support
When you log in to the portal, a session cookie is used to identify your login session.
When you connect a device to our service, a client certificate will be generated to assign the device to your account. Your backups are encrypted on the client side. We cannot access the data stored in your encrypted backups. When you connect a device to Tenon, you can choose the storage location of your encrypted backups. Your encrypted backups will never leave the jurisdiction that you have chosen without your explicit consent. If you do not choose a particular storage location, your backups will be stored in Austria by default.
Data Processors
We may rely on third-party processors to provide our services.
Your data will be processed by the following providers for the stated purposes:
| Name of data processor | Purpose | Location |
|---|---|---|
| Akenes SA | Hosting Infrastructure and Data Storage | Austria, Germany, Switzerland |
| Hetzner Online GmbH | Web Hosting Infrastructure | Germany |
| Stripe Payments Europe, Ltd. | Subscription Management and Payment Processing | Ireland |
| Mailgun Technologies, Inc. | Transactional Emails | EU |
| Gandi SAS | Email Communication | France |
Contact
You are entitled to exercising the following rights with regard to the personal data Tenon holds about you:
- Right of information
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to not to be subject to a decision based solely on automated processing.
We are governed by the Austrian data protection authority (“Datenschutzbehörde”).
For any requests or information you can contact us at privacy@tenon-backup.com.